Help Scout

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Help Scout is a customer service platform designed to deliver excellent customer support experiences while enhancing team productivity. It offers tools for managing customer conversations, providing knowledge base resources, and analyzing support performance. Help Scout is user-friendly, scalable, and suitable for businesses of all sizes.

Key Features

  • Shared Inbox: Centralize customer communication across email, chat, and integrations.
  • Knowledge Base: Create self-service resources to empower customers with quick answers.
  • Live Chat: Engage visitors in real time with customizable chat widgets.
  • Customer Profiles: Store and access customer information and interaction history.
  • Workflows & Automation: Automate repetitive tasks like ticket assignment and follow-ups.
  • Team Collaboration: Use internal notes and tags to keep your team aligned.
  • Reporting & Analytics: Gain insights into customer support metrics and team performance.
  • Integrations: Connect Help Scout with popular tools like Slack, Shopify, and Salesforce.
  • Privacy & Security: GDPR-compliant and offers robust data encryption.

Use Cases

  • Customer Support Teams: Streamline workflows and improve response times.
  • E-commerce Businesses: Offer personalized support and track order inquiries.
  • SaaS Companies: Manage customer success and provide technical support.
  • Education: Assist students and staff with seamless communication channels.
  • Nonprofits: Engage donors and members with effective support solutions.

Pricing Plans

  • Free Plan: includes inbox for all channels, knowledge base, AI answers, live chat, messaging, and basic reporting.
  • Standard Plan: from $50/month (billed annually), includes everything in the Free plan, plus multiple inboxes, API integrations, advanced reports and more.
  • Plus Plan: from $75/month (billed annually), includes everything in the Standard plan, plus custom fields, CRM apps, permissions, teams and more.
  • Pro Plan: custom pricing, includes additional security, higher plan limits and more.

Screenshots & Demo

Explore Help Scout’s intuitive interface and features by visiting the site.

Help Scout

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