LiveAgent

LiveAgent is an all-in-one customer support software designed to streamline and enhance communication between businesses and their customers. It offers a variety of tools, including live chat, ticketing, call center capabilities, and social media integration, making it a versatile solution for businesses of all sizes. LiveAgent aims to improve customer satisfaction by ensuring faster response times and providing a seamless support experience.

Key Features

• Ticketing System: Consolidates all customer queries from various channels into a single interface for efficient management.
• Live Chat: Real-time communication with customers through a fast and customizable chat widget.
• Call Center Support: Built-in VoIP call center with features like call routing and recording.
• Social Media Integration: Manage customer inquiries from Facebook, Twitter, Instagram, and other platforms.
• Knowledge Base: Build self-service resources, including FAQs, articles, and forums for customers.
• Automation: Set up rules, workflows, and canned responses to optimize support processes.
• Multi-Channel Support: Handle email, chat, phone calls, and social media from a single dashboard.
• Reporting & Analytics: Access detailed reports and analytics to monitor performance and improve efficiency.

Use Cases

• E-commerce: Provide instant support for product inquiries, orders, and returns.
• IT and SaaS: Streamline technical support with ticketing, live chat, and knowledge bases.
• Healthcare: Manage patient communication securely and efficiently.
• Customer Service Teams: Enhance customer experiences with faster response times and personalized interactions.

Pricing Plans

• Free Plan: $0/month, includes ticketing, knowledge base, and one email account.
• Small Plan: $15/agent/month, includes ticketing, email, live chat, and basic integrations.
• Medium Plan: $29/agent/month, adds call center functionality, advanced automation, and social media integrations.
• Large Plan: $49/agent/month, includes unlimited call recordings, advanced reporting, and priority support.
• Enterprise Plan: Custom pricing for tailored features, SLA, and account management.

Screenshots & Demo

LiveAgent provides an intuitive dashboard, customizable chat widgets, and tools to track and improve team performance, ensuring businesses can deliver exceptional customer support.