Tawk.to

Tawk.to is a powerful, free live chat and messaging platform designed to help businesses enhance customer engagement. It provides tools to connect with website visitors in real time, answer queries, and deliver excellent customer service. With customizable chat widgets, integration options, and analytics, tawk.to is ideal for businesses of all sizes looking to build better customer relationships and improve conversion rates.

Key Features

• Free Live Chat Widget: Engage with website visitors through a customizable live chat tool.
• Real-Time Monitoring: Track visitor activity on your website and initiate conversations proactively.
• Unlimited Agents: Add as many agents as needed at no extra cost.
• Customizable Widgets: Tailor chat widgets to match your brand’s look and feel.
• File Sharing and Ticketing System: Manage customer issues and share files seamlessly.
• Mobile and Desktop Apps: Stay connected on the go with apps for Android, iOS, Windows, and Mac.
• Integration Support: Connect with tools like WordPress, Shopify, and Google Analytics.
• Analytics and Reporting: Gain insights into chat performance and customer behavior.
• Languages Support: Provide assistance in multiple languages for a global reach.

Use Cases

• Customer Support Teams: Handle inquiries in real-time to boost customer satisfaction.
• eCommerce Stores: Assist shoppers, answer questions, and increase sales.
• Service Providers: Engage leads and improve conversions with proactive outreach.
• Educational Institutions: Offer instant support to students and parents for better engagement.

Pricing Plans

• Free Plan: Includes live chat, unlimited agents, customizable widgets, and basic integrations.
• Add-ons:
  • Remove Branding: $19/month per property.
  • Video + Voice Add-on: $29/month per agent for advanced communication.
  • Hire Chat Agents: Starting at $1/hour for managed live chat services.

Screenshots & Demo

tawk.to provides a sleek and user-friendly interface for managing customer interactions. Check their website for a live demo of how tawk.to can streamline your customer support operations and improve engagement.