Tidio

Tidio is a live chat and customer service platform designed to help businesses improve customer engagement and provide real-time support. Combining live chat, chatbots, and email integration, Tidio allows businesses to communicate efficiently with their customers and enhance their experience. It’s an excellent tool for businesses of all sizes, from e-commerce stores to service providers.

Key Features

• Live Chat: Provide instant support to customers visiting your website.
• AI-Powered Chatbots: Automate responses and handle repetitive queries.
• Multi-Channel Support: Manage conversations from live chat, email, and social media in one place.
• Visitor Tracking: Monitor real-time website traffic and engage visitors proactively.
• Customization: Personalize chat widgets to match your brand identity.
• Analytics and Insights: Measure customer satisfaction and team performance.
• Integration with Popular Tools: Connect Tidio to platforms like Shopify, WordPress, and Zapier.
• Mobile App: Manage chats and customer inquiries on the go.

Use Cases

• E-Commerce: Provide instant support during the buying process and reduce cart abandonment.
• Customer Support: Handle large volumes of inquiries efficiently with chatbots.
• Lead Generation: Capture leads and qualify them using automated workflows.
• Small Businesses: Offer excellent customer service with minimal resources.
• Freelancers: Communicate with clients and manage inquiries seamlessly.

Pricing Plans

• Free Plan: $0/month includes up to 50 managed conversations, live chat, and basic chatbot features.
• Starter Plan: Starting at $29/month, includes up to 100 managed conversations, visitor tracking, and operation hours.
• Growth Plan: Starting at $59/month, includes up to 2,000 managed conversations, 10 team members, advanced analytics, automated responses, permission management, and more.
• Plus Plan: Starting at $749/month, includes custom resources, advanced chatbot access, support for multiple websites and languages, branding, and a customer manager.
• Premium Plan: Starting at $2999/month, includes unlimited managed calls, premium support, analytics and monitoring, and a super admin role.

Screenshots & Demo

Explore Tidio’s features with screenshots and demo.